BMW Group Technical Hotline

The Technical Hotline was established to assist dealer technicians who are faced with difficult to diagnose technical problems. In our efforts to ensure that we provide the ultimate service, please conform to the following before calling the Technical Hotline:

The technician assigned to the vehicle must have the training directly related to the specific vehicle or system
All available resources are reviewed, these may include but not limited to: SIBs, TIS, DCS messages, Service Round Table, etc.
The Shop Foreman / Lead Technician is consulted
The attached Check Sheet is completely filled out (please photocopy as needed)

If at this point a solution has not been reached, please contact the Technical Hotline at (800) 472-7222. When calling, you will be prompted to enter your dealer number and Social Security Number before choosing from a menu of the three separate technical groups. You will find attached a quick reference card that will assist you in making the proper choice.

NOTE: The Quality and Service Engineering Department should only be contacted if you need technical assistance or you are following up on a previous Technical Hotline discussion.

A contact number can be provided in the following cases:

Normal troubleshooting which does not resolve the problem, and the Technical Hotline offers a recommendation to replace a component or a system.
All ZF ECVT (Electro Constantly Variable Transmission) unit replacements.

When possible the contact number should be reflected in the warranty claim comments. The Technical Hotline should not be called for the sole reason of obtaining a contact number.