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Symptom Troubleshooting Index

WARNING: This page is about a different car, the 2013 Acura MDX, 2012 Acura MDX, 2011 Acura MDX, and 2010 Acura MDX. However, it is still accessible from the selected car via links, so may be relevant.
NOTE: Most HFL problems with pairing and HFL function are usually caused by the cell phone and its configuration. Call the HFL support desk at 888-528-7876 for help before replacing any HFL components.
Symptom Diagnostic procedure Also check for
HFL does not respond Control Unit Input Test (see CONTROL UNIT INPUT TEST  ) Check and repair all CAN related DTCs.
The HFL digits do not go away from the front climate control unit display after pressing the HFL BACK button Symptom Troubleshooting (see THE HFL DIGITS DO NOT GO AWAY FROM THE FRONT CLIMATE CONTROL UNIT DISPLAY AFTER PRESSING THE HFL BACK BUTTON  ) Check and repair all CAN related DTCs
The Bluetooth icon in the front climate control unit display is not displayed There is no HFL-compatible phone paired to the vehicle. Pair an approved HFL-compatible phone to the vehicle.
  • The phone must be on the list of Acura approved Bluetooth phones and configured correctly. For a current list of approved phones, go to www.acura.com/handsfreelink, or call 888-528-7876 for further assistance.
  • Check the Diagnostic Menu and use the Navi System Link
The Acura approved Bluetooth phone is having problems pairing to the vehicle HFL Self-Diagnostic Function (see SELF-DIAGNOSTIC FUNCTION  ) or see HFL SYSTEM TROUBLESHOOTING  The phone must be on the list of Acura approved Bluetooth phones and configured correctly. For a current list of approved phones, go to www.acura.com/handsfreelink, or call 888-528-7876 for further assistance.
The Acura approved Bluetooth phone cannot use all its functions HFL Self-Diagnostic Function (see SELF-DIAGNOSTIC FUNCTION  ) or see HFL SYSTEM TROUBLESHOOTING  The phone must be on the list of Acura approved Bluetooth phones and configured correctly. For a current list of approved phones, go to www.acura.com/handsfreelink, or call 888-528-7876 for further assistance.
The Acura approved Bluetooth phone does not place or receive calls using the HFL system HFL Self-Diagnostic Function (see SELF-DIAGNOSTIC FUNCTION  ) or see HFL SYSTEM TROUBLESHOOTING  The phone must be on the list of Acura approved Bluetooth phones and configured correctly. For a current list of approved phones, go to www.acura.com/handsfreelink, or call 888-528-7876 for further assistance.
The client wants the HFL system reset (all phones and address information cleared from the HFL system) Clearing the system (see CLEARING THE HFL SYSTEM  ) See the owner's manual for additional information.
The HFL system is locked and the pass code has been lost or forgotten Symptom Troubleshooting (see THE HFL SYSTEM IS LOCKED AND THE PASS CODE HAS BEEN LOST OR FORGOTTEN  )  
The HFL system does not recognize all voice prompts Symptom Troubleshooting (see THE HFL SYSTEM DOES NOT RECOGNIZE ALL VOICE PROMPTS  ) Also see VOICE CONTROL TIPS 
The HFL system speaks in French or Spanish See the HFL section in the owner's manual for Changing Language  
The address book does not transfer from Honda approved Bluetooth phone to HFL system There is no HFL compatible phone paired to the vehicle or the approved phone does not support the function. Pair an approved HFL compatible phone to the vehicle. The phone must be on the list of approved Bluetooth phones and configured correctly. For a list of approved phones, go to www.acura.com/handsfreelink.com, or call the HFL support desk at 888-528-7876.
The HFL messages and voice prompts cannot be heard or are weak Symptom Troubleshooting:
  
No sound when Bluetooth audio is used Symptom Troubleshooting (see NO SOUND WHEN BLUETOOTH AUDIO IS USED (WITH NAVIGATION)  )
  • Bluetooth phone
  • GA-NET line open/short
  • HandsFreeLink control unit
  • Audio-Navigation unit
Bluetooth audio does not work Symptom Troubleshooting (see BLUETOOTH AUDIO DOES NOT WORK (WITH NAVIGATION)  )
  • Bluetooth phone
  • GA-NET line open/short
  • HandsFreeLink control unit
Bluetooth cell phone cannot be paired Symptom Troubleshooting (see BLUETOOTH CELL PHONE CANNOT BE PAIRED (WITH NAVIGATION)  )
  • Bluetooth phone
  • HandsFreeLink control unit
  • Audio-Navigation unit
The communication with cell phone is interrupted or changes Symptom Troubleshooting (see THE COMMUNICATION WITH CELL PHONE IS INTERRUPTED OR CHANGES (WITH NAVIGATION)  )
  • Electric wave interference
  • HandsFreeLink control unit
  • Audio-Navigation unit
  • Bluetooth phone
  • Harness/connector
Pairing instructions are not displayed on the screen Symptom Troubleshooting (see PAIRING INSTRUCTIONS ARE NOT DISPLAYED ON THE SCREEN (WITH NAVIGATION)  )
  • Navigation display unit
  • Bluetooth phone
  • HandsFreeLink control unit
  • The Bluetooth phone may not be compatible Some Bluetooth phones do not support a part of he guide.)
Bluetooth cell phone audio function SKIP and PAUSE/RESUME do not work Symptom Troubleshooting (see BLUETOOTH CELL PHONE AUDIO FUNCTION SKIP AND PAUSE/RESUME DO NOT WORK (WITH NAVIGATION)  ) Bluetooth phone (For further information, please contact to the phone company.)
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