Detailed Flow
- OBTAIN INFORMATION ABOUT SYMPTOM
Interview the customer to obtain as much information as possible about the conditions and environment under which the malfunction occurred.
GO TO 2
- REPRODUCE THE MALFUNCTION INFORMATION
Check the malfunction on the vehicle that the customer describes.
Inspect the relation of the symptoms and the condition when the symptoms occur.
GO TO 3
- IDENTIFY THE MALFUNCTIONING SYSTEM WITH "SYMPTOM DIAGNOSIS"
Use "Symptom diagnosis" from the symptom inspection result in step 2 and then identify where to start performing the diagnosis based on possible causes and symptoms.
GO TO 4
- PERFORM THE COMPONENT DIAGNOSIS OF THE OF THE APPLICABLE SYSTEM
Perform the diagnosis with "Component diagnosis" of the applicable system.
GO TO 5
- REPAIR OR REPLACE THE MALFUNCTIONING PARTS
Repair or replace the specified malfunctioning parts.
GO TO 6
- FINAL CHECK
Check that malfunctions are not reproduced when obtaining the malfunction information from the customer, referring to the symptom inspection result in step 2.
Are the malfunctions corrected?
YES: Inspection End.
NO: GO TO 3