Detailed Flow
- GET INFORMATION FOR SYMPTOM
Get detailed information from the customer about the symptom (the condition and the environment when the incident/malfunction occurred).
GO TO STEP 2 .
- CONFIRM THE SYMPTOM
Try to confirm the symptom described by the customer. Verify relation between the symptom and the condition when the symptom is detected.
GO TO STEP 3 .
- DETECT MALFUNCTIONING PART BY DIAGNOSTIC PROCEDURE
Inspect according to Diagnostic Procedure of the system.
Is malfunctioning part detected?
YES
GO TO STEP 4 .
NO
GO TO STEP 2 .
- REPAIR OR REPLACE THE MALFUNCTIONING PART
- Repair or replace the malfunctioning part.
- Reconnect parts or connectors disconnected during Diagnostic Procedure.
GO TO STEP 5 .
- FINAL CHECK
Refer to confirmed symptom in STEP 2 , and make sure that the symptom is not detected.
Was the repair confirmed?
YES
Inspection End.
NO
GO TO STEP 2 .