Diagnostic Work Sheet
Description
- In general, customers have their own criteria for a symptom. Therefore, it is important to understand the symptom and status well enough by interviewing the customer about the symptom carefully. To systemize all the information for the diagnosis, prepare the interview sheet referring to the interview points.
- In some cases, multiple conditions that appear simultaneously may cause a DTC to be detected.
INTERVIEW SHEET SAMPLE
| Interview sheet | |||||
|---|---|---|---|---|---|
| Customer name | MR/MS | Registration number | Initial year registration | ||
| Vehicle type | VIN | ||||
| Storage date | Engine, Traction motor | Mileage | km (Mile) | ||
| Symptom | □ Does not operate (_____) function | ||||
| □ Warning lamp for (_____) turns ON. | |||||
| □ Noise □ Vibration | |||||
| □ Other (_____) | |||||
| First occurrence | □ Recently □ Other (_____) | ||||
| Frequency of occurrence | □ Always □ Under a certain conditions of □ Sometimes (time (s)/day) | ||||
| Climate conditions | □ Irrelevant | ||||
| Weather | □ Fine □ Cloud □ Rain □Snow □ Others (_____) | ||||
| Temperature | □ Hot □ Warm □ Cool □ Cold □ Temperature [Approx. °C (°F)] | ||||
| Relative humidity | □ High □ Moderate □ Low | ||||
| Road conditions | □ Urban area □ Suburb area □ Highway□ Mountainous road (uphill or downhill) □ Rough road | ||||
| Operating condition, etc. | □ Irrelevant □ When traction motor starts □ During idling □ During driving □ During acceleration □ At constant speed driving □ During deceleration □ During cornering (right curve or left curve) □ When steering wheel is steered (to right or to left) | ||||
| Other conditions | |||||
| Vehicle equipment | |||||
| Memo | |||||