Tire Pressure Monitor System Malfunction - Reprogram Computer (06219)
Publication date: 2007-02-15Reference number: 06219
Tire Pressure Monitor System Malfunction - Reprogram Computer
SERVICE CAMPAIGN BULLETIN
| Affected Model(s): | 2007 Saturn Aura |
SERVICE INFORMATION
***************THIS PROGRAM IS IN EFFECT UNTIL FEBRUARY 29, 2008.***************
Condition
The low tire pressure telltale on certain 2007 model year Saturn Aura vehicles may not work as described in the owner manual when there is a system malfunction.
When an underinflated tire is detected, the system turns on the low tire pressure telltale, with no flashing, and also displays the message "CHECK TIRE PRESS" in the Driver Information Center. This portion of the system is working as described in the owner manual.
If there is a malfunction, the system is designed to flash the low tire pressure telltale for about 60 seconds and then remain on. The light will perform this way the first time the car is started, but it will stay on, rather than flash for 60 seconds, the next time the car is started.
Correction
Retailers are to reprogram the instrument cluster.
Vehicles Involved
Involved are certain 2007 Saturn Aura vehicles built within these VIN breakpoints:
| Year | Division | Model | From | Through |
|---|---|---|---|---|
| 2007 | Saturn | Aura | 7F100023 | 7F110008 |
For retailers with involved vehicles, a listing with involved vehicles containing the complete vehicle identification number, customer name, and address information has been prepared and will be provided through the Facility VIN List (included with bulletin in GM DealerWorld). Retailers will not have a report available if they have no involved vehicles currently assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this program is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this program.
Parts Information
No parts are required for this program.
Service Procedure
The ignition switch must be in the proper position. The Tech 2(R) prompts you to turn ON the ignition, with the engine OFF. DO NOT change the position of the ignition switch during the programming procedure, unless instructed to do so.
Make certain all tool connections are secure, including the following components and circuits:
- The RS-232 communication cable port
- The connection at the data link connector (DLC)
- The voltage supply circuits
DO NOT disturb the tool harnesses while programming. If an interruption occurs during the programming procedure, programming failure or control module damage may occur.
DO NOT turn OFF the ignition if the programming procedure is interrupted or unsuccessful. Ensure that all control module and DLC connections are secure and the TIS terminal operating software is up to date.
- Verify the battery charge of 12 to 16 volts. The battery must be able to maintain the charge during programming. Use an additional jump battery if necessary.
- Use the normal "request method" through "Service Programming System" to request information from the vehicle.
- At the Techline Terminal, enter TIS SPS programming system.
- Select Tech 2(R) from the "Select Diagnostic Tool" window.
- Select Reprogram ECU from the "Select Programming Process" window.
- Select Vehicle from the "Select ECU Location" window.
- Select Next to go to the "Preparing for Communication" instruction screen.
- Select Next to view the "Validate Vehicle ID Number" screen. If the vehicle ID number does not appear on the screen, manually insert the VIN into the VIN window of the "Validate Vehicle ID Number" screen.
- Select Next to view the "Supported Controllers" screen.
- Select IPC Instrument Panel Cluster from "Supported Controllers" window.
- Select Next to view the "Select Programming Type" window.
- Select Normal from the "Select Programming Type" window.
- Select Next to view the "Service Programming System Calibration Selection" screen.
- Select Next to view "Summary" screen.
- Verify that current and selected calibration information is displayed on the "Summary" screen.
- Select Next to download the calibration to the Tech 2(R).
- Back at the vehicle, enter "Service Programming Systems".
- Select Program ECU and follow the on-screen instructions.
- When programming is complete, do the following:
- Turn the Tech 2(R) OFF.
- Turn the ignition switch OFF.
- Wait 30 seconds.
- Turn the ignition switch to ON with the engine OFF.
- Go into Diagnostics and check for DTC codes.
- Clear all codes.
Courtesy Transportation
The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranty. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Retailers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Retailers should refer to the GM Messenger bulletins SAG20060292/SAG20060295 for Courtesy Transportation guidelines.
Claim Information
- To receive credit, submit a claim with the information below:Claim Information
Repair Performed Parts Allo. Sale Type Case Type Labor Op. Labor Hrs Admin Hrs.* Reprogram Instrument Cluster N/A WC VC Y0142 0.4 0.1 * Administrative allowance - Check your Saturn SERVICELINE.XL Claim Memorandum daily. Remember to code the claim as a WC sale type, and VC case type. Contact your field representative if you need assistance.
Customer Notification
General Motors will notify customers of this program on their vehicle (see copy of customer letter included with this bulletin).
Retailer Program Responsibility
All unsold new vehicles in retailers' possession and subject to this program must be held and inspected/repaired per the service procedure of this program bulletin before customers take possession of these vehicles.
Retailers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle, or ownership, through February 29, 2008.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the retailer listing, are to be contacted by the retailer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Program follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your facility for service through February 29, 2008, you must take the steps necessary to be sure the program correction has been made before selling or releasing the vehicle.
OWNER LETTER
February 2007
Dear Saturn Customer:
This notice is sent to inform you that Saturn is conducting a customer satisfaction program that affects certain 2007 model year Saturn Aura vehicles.
The low tire pressure telltale may not work as described in the owner manual when there is a system malfunction.
When an underinflated tire is detected, the system turns on the low tire pressure telltale, with no flashing, and also displays the message "CHECK TIRE PRESS" in the Driver Information Center. This portion of the system is working as described in your owner manual.
If there is a malfunction, the system is designed to flash the low tire pressure telltale for about 60 seconds and then remain on. The light will perform this way the first time you start your car, but it will stay on, rather than flash for 60 seconds, the next time you start your car.
What We Will Do: Your Saturn retailer will reprogram the instrument cluster. This service will be performed for you at no charge until February 29, 2008.
What You Should Do: To limit any possible inconvenience, we recommend that you contact your retailer as soon as possible to schedule an appointment for this repair.
Customer Reply Form: The enclosed customer reply form identifies your vehicle. Presentation of this form to your retailer will assist in making the necessary correction in the shortest possible time. If you no longer own this vehicle, please let us know by completing the form and mailing it back to us.
If you have any questions or need any assistance, just contact your Saturn retailer or the Saturn Customer Assistance Center at 1-800-972-8876 or 1-800-833-6000 (TTY). The Customer Assistance Center's hours of operation are from 8:00 AM to 11:00 PM, EST, Monday through Friday.
Courtesy Transportation: If your vehicle is within the New Vehicle Limited Warranty your retailer may provide you with shuttle service or some other form of courtesy transportation while your vehicle is at the Saturn facility for this repair. Please refer to your Owner's Manual and your retailer for details on Courtesy Transportation.
We sincerely regret any inconvenience or concern that this situation may cause you. We want you to know that we will do our best, throughout your ownership experience, to ensure that your Saturn Aura provides you many miles of enjoyable driving.
Scott Lawson
General Director,
Customer and Relationship Services
Enclosure
06219