2012 Exchange Component Identification And Procedures (15-152-12R)

Publication date: 2013-08-09
Reference number: 15-152-12R
Supersedes refnos: 15-152-12

2012 EXCHANGE COMPONENT IDENTIFICATION AND PROCEDURES

TECHNICAL SERVICE BULLETIN

Reference Number(s): 15-152-12R, Date of Issue: August 09, 2013

SUBARU:

2012MY Subaru Vehicles

Superceded Bulletin(s): 15-152-12, Date of Issue: January 13, 2012

INTRODUCTION

This bulletin contains illustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure. The exchange program policy can also be found in Sections 8.4.9 and 11.2.10 of your Service Policies and Procedures Manual found in subarunet.

INDEX

8.4.9.1 Audio/Face Plate Exchange Program (pg. 1)
8.4.9.2 Rear Seat Entertainment Exchange Program (pg. 7)
8.4.9.3 Navigation System Exchange Program (pg. 10)
8.4.9.4 Return of CD/DVD's Lodged in an In-Dash CD Changer or Rear Seat Entertainment Unit (pg. 13)
8.4.9.5 Satellite Radio Exchange Program (pg. 13)
8.4.9.6 Power Amplifier Exchange Program (pg. 17)
11.2.10 Out of Warranty Exchange/Repair Program (pg. 19)

8.4.9.1 AUDIO/FACE PLATE EXCHANGE PROGRAM

Within the terms of the Basic New Car Warranty and one year Replacement Part Warranty, the Exchange Program provides for replacement of a defective audio chassis and/or faceplate with an exchange unit from the manufacturer. The manufacturer will supply an exchange unit, or a new unit in the case of a "New" and "In-stock" vehicle.

NOTE: DO NOT disassemble an In-Dash CD Changer to retrieve any lodged CD(s) prior to returning to the manufacturer. See SECTION 8.4.9.4 for the policy on returning the CD(s) to the customers.

Genuine Subaru audio systems are manufactured by Panasonic and Clarion. Audio visual navigation units are manufactured by Kenwood Corporation and Fujitsu Ten Corporation. In the event an audio chassis/faceplate requires an exchange, it is not necessary to remove the unit from the vehicle. The procedures listed below should be followed:

The defective chassis should remain in the vehicle until the exchange unit is installed.

The applicable Service Center should be contacted.

The Panasonic Service Center may be contacted either by phone or by faxing a legible copy of the Panasonic Exchange Form (Section 17.15). The on-line Exchange Form is also found on Subarunet, under "Service > Forms".

The Panasonic Service Center is open from 8AM to 8PM Eastern Time.

Panasonic Service Center

PANASONIC
SERVICE CENTER TELEPHONE	FAX TELEPHONE
1-800-228-0473	1-800-682-8056

The Clarion Service Center may be contacted by phone. The Service Center is open from 8AM to 6PM Eastern.

Clarion Service Center

CLARION
SERVICE CENTER TELEPHONE
1-800-347-8933

The Kenwood Service Center should be contacted, preferably through their website or by faxing a legible copy of the Kenwood Exchange Request Form (Section 17.9). The on-line Exchange Form is found in Subarunet, under Service, then Forms. The Service Center is open from 9AM - 5:30PM Pacific Time. Requests arriving after 2:00PM PST are processed the following business day.

Kenwood Service Center

KENWOOD CORPORATION
ON-LINE EXCHANGE FORM	FAX TELEPHONE	SERVICE CENTER TELEPHONE
www.fthgroupinc.com	1-626-333-2407	1-626-333-2435

The Fujitsu Ten Service Center may be contacted by phone, fax or e-mail. The Subaru Advance Exchange Fax Form is found in Subarunet, under Service, then Forms. The Service Center is open from 7AM - 5PM Pacific Time. Exchange Units will be shipped to the dealer via 2nd-day service.

NOTE: Activation of all XM subscription based services is the responsibility of the vehicle owner.

Fujitsu Ten Service Center

FUJITSU TEN
E-MAIL ADDRESS	FAX TELEPHONE	SERVICE CENTER TELEPHONE
ftenservice@lao.ten.fujitsu.com	1-800-438-5410	1-800-237-5413

SPECIAL NOTE: Audio/Navigation Unit SD (memory) Cards must be returned along with the complete unit itself for all exchange transactions made with Fujitsu Ten. Please confirm the correct SD card part number is included with the unit. The correct part number combinations of SD card and head units are provided below with the illustrations.

There may be some circumstances when only a SD (memory) card may need to be exchanged. The complete process for this exchange measure is documented in Subaru Service Bulletin number 15-155-12R

NOTE: In the event the vehicle is "New" and "In-stock", inform the Service Center. A new unit will be supplied rather than an exchange unit. If the Service Center is unable to provide a new unit, immediately contact a Subaru of America, Inc. Dealer Claims Specialist at 1-866-SUBARU2 for further instructions.

Vehicles that have been placed in demo service should use exchange units only.

Replacement of an audio chassis/faceplate with a new unit, other than units supplied through the exchange program, requires authorization from Subaru of America, Inc. Dealer Claims Specialist. An authorization code will be provided and must be included upon claim submission.

Provide the Service Center with the following information:
Dealer Code

Dealer Name and Address

VIN - All 17 Characters

Date of Vehicle Sale

Vehicle Mileage

Caller's Name and Telephone Number

Dealer RO Number

Chassis Model Number, ID Code and/or the Subaru Part Number (Clarion requires the front faceplate ID number)

Customer Complaint

Customer Last Name

At this time, the Service Center will issue an exchange number. It is required that this number be provided upon claim submission.

Panasonic Exchange Number Example....SUS0000001

Clarion Exchange Number Example... (ERS#)...0000000001

Kenwood Exchange Number Example... (RM#)...0000(0)

Fujitsu Ten Exchange/Claim Id Number Example ... 2YB000000

An exchange chassis along with an exchange form will be shipped within 72 hours. If the exchange chassis is not received within 5 days, call the Service Center. Provide the operator with the exchange number when making inquiries.

Install the exchange unit as soon as possible upon receipt. Return the defective chassis to the manufacturer within 30 days. Return freight charges may be claimed as sublet, provided the repair was performed under the terms of the Basic New Car Warranty or one year Replacement Part Warranty. Copies of the freight invoice should be attached to the repair order.

If the exchange unit has not been installed or the failed chassis returned within 30 days, contact the Service Center. Reference the exchange number and explain the circumstances causing the delay. An extension will be granted or the dealer will be instructed to return the exchange unit. Failure to comply will result in a "charge back" to the dealer for the cost of the exchange unit and/or the SD Card.

AUDIO/FACE PLATE EXCHANGE PROGRAM

DESCRIPTION	MANUFACTURER	PART NUMBER
Legacy/Outback Type A AM/FM Single disc CD player	Panasonic	86201AJ64A Audio Unit Only
Legacy/Outback Navigation & Audio Complete Head Unit (AVN) (Pre production vehicles prior to 4-21-11)	Kenwood	86271AJ60A
Legacy/Outback Navigation & Audio Complete Head Unit (AVN) (Production vehicles after 4-21-11)	Kenwood	86271AJ60B
Legacy/Outback Type B AM/FM Single Disc CD player	Clarion	86201AJ61A
Legacy/Outback Type C AM/FM Single Disc CD Player (Display Type) SAT	Panasonic	86201AJ62A Audio/Faceplate Assembly Return of Assembly Includes Harness
WRX/STi Type B, Single Disc CD, Bluetooth, USB	Clarion	86201FG620
Impreza Type A AM/FM Single Disc CD Player	Clarion	86201FJ600
Impreza Type B AM/FM Single Disc CD Player, Bluetooth, USB	Clarion	86201FJ620
Impreza Type C AM/FM Single Disc CD Player (Display Type)	Clarion	86201FJ630
WRX/STi Audio & Navigation Unit Assembly w/ XM built-in Face Plate ID No. FW602US	Fujitsu Ten	86271FG600/601 Audio with SD Card SD Card Part No. 86283FG600
Impreza Audio & Navigation Unit Assembly w/ XM built-in Face Plate ID No. FM601US	Fujitsu Ten	86271FJ600/601 Audio with SD Card SD Card Part No. 86283FJ600
Forester Audio & Navigation Unit Assembly w/ XM built-in Face Plate ID No. FP606US	Fujitsu Ten	86271SC600/601 Audio with SD Card SD Card Part No. 86271SC600
Impreza/Forester Audio Head Unit	Fujitsu Ten (Tom Tom)	H001SSC810
Forester Type A Audio, Single Disc CD Player	Clarion	86201SC601
Forester Type C AM/FM, Single Disc CD Player, Bluetooth, USB	Clarion	86201SC620
Forester Type D Audio Display Single Disc CD Player, Bluetooth, USB	Clarion	86201SC630
Tribeca Type A AM/FM single Disc CD player MP3 SAT	Panasonic	86213XA15A Face Plate Only
Tribeca Type B AM/FM 6 Disc CD changer MP3 SAT	Panasonic	86213XA04A Face Plate Only
Tribeca Type A AM/FM Single disc CD Player MP3 SAT	Panasonic	86201XA15C Audio Unit Only
Tribeca Type B AM/FM 6 disc CD changer MP3 SAT	Panasonic	86201XA17A Audio Unit Only

8.4.9.2. REAR SEAT ENTERTAINMENT EXCHANGE PROGRAM

Genuine Subaru Rear Seat Entertainment systems are manufactured by Panasonic (Tribeca) and Myron and Davis (Legacy and Outback).

Within the terms of the Basic New Car Warranty and the one year Replacement Part Warranty, the Audio/Rear Seat Entertainment Exchange Program through Panasonic provides for replacement of a defective rear seat entertainment unit (DVD player only) with an exchange unit from the manufacturer. Headphones and Rear Seat Entertainment remote control units are orderable through the Subaru Parts Dept. and not covered by this exchange program. Myron and Davis will provide an electronics module that includes the LCD screen and integrated DVD player. Headphones and the remote control units are also orderable through the Subaru Parts Dept. and not covered by this exchange program. The manufacturer will supply an exchange unit, or a new unit in the case of a "New" and "In-stock" vehicle.

In the event a rear seat entertainment unit or module requires an exchange, it is not necessary to remove the unit from the vehicle. The procedures listed below should be followed:

The defective chassis should remain in the vehicle until the exchange unit is installed.

The applicable Service Center should be contacted by either by calling their toll free number or by faxing a legible copy of the Exchange Request Form.

The Panasonic Service Center may be contacted either by phone or by faxing a legible copy of the Panasonic Exchange Form (Section 17.15). The online Exchange Form is also found on Subarunet, under Service, then Forms. The Panasonic Service Center is open from 8AM to 8PM Eastern Time.

Panasonic Service Center

PANASONIC
SERVICE CENTER TELEPHONE	FAX TELEPHONE
1-800-228-0473	1-800-682-8056

The Myron and Davis Service Center may be contacted by phone or by faxing a legible copy of the Myron and Davis Exchange Form (Section 17). The online Exchange Form is also found on Subarunet, under Service, then Forms. The Service Center is open from 8AM to 5PM Pacific Time.

Myron and Davis Service Center

MYRON AND DAVIS
SERVICE CENTER TELEPHONE	FAX TELEPHONE
1-866-435-6789	1-909-796-0597

NOTE: (1): In the event the vehicle is "New" and "In-stock", inform the Service Center. A new unit will be supplied rather than an exchange unit. If the Service Center is unable to provide a new unit, immediately contact your Subaru Service Representative for further instructions.

Vehicles that have been placed in demo service should use exchange units only.

Replacement of a rear seat entertainment unit with a new unit, other than units supplied through the exchange program, requires authorization from a Subaru of America, Inc. Dealer Claims Specialist at 1-866-SUBARU2. An authorization code will be provided and must be included upon claim submission.

NOTE: (2): DO NOT disassemble a Rear Seat Entertainment Unit to retrieve a lodged DVD prior to returning to the manufacturer. See SECTION 8.4.9.4 for the policy on returning the DVDs to the customers.

Provide the Service Center with the following information:
Dealer Code

Dealer Name and Address

VIN - All 17 Characters

Date of Vehicle Sale

Vehicle Mileage

Caller's Name and Telephone Number

Claim Number

Chassis Model Number, ID Code and/or the Subaru Part Number

Customer Complaint

Customer Last Name

At this time, the Service Center will issue an exchange number. It is required that this number be provided upon claim submission.

PANASONIC EXCHANGE NUMBER EXAMPLE...... SUS0000001

MYRON AND DAVIS EXCHANGE NUMBER EXAMPLE..... RA(followed by 5 numerics)

Panasonic will ship an exchange chassis along with an exchange form within 72 hours. Myron and Davis will ship an exchange module along with an exchange form same day UPS 2nd Day Air when the exchange form is received by 12:00PM PST, Monday through Friday. If the exchange chassis is not received within 5 days, call the Service Center. Provide the operator with the exchange number when making inquiries.

Install the exchange unit as soon as possible upon receipt. Return the defective chassis to the manufacturer within 30 days. Return freight charges may be claimed as sublet, provided the repair was performed under the terms of the Basic New Car Warranty or the one year Replacement Part Warranty. Copies of the freight invoice should be attached to the repair order.

REAR SEAT ENTERTAINMENT EXCHANGE PROGRAM

DESCRIPTION	MANUFACTURER	PART NUMBER
Tribeca Rear Seat DVD unit Gray RC1	Panasonic	86255XA00BMV
Tribeca Rear Seat DVD unit Beige RC1	Panasonic	86255XA00BEU
Legacy/Outback Headrest DVD Monitor Assembly (Left or Right)	Myron and Davis	H001SAJ320
Legacy/Outback Aii Module	Myron and Davis	H001SAJ370

8.4.9.3 NAVIGATION SYSTEM EXCHANGE PROGRAM

Within the terms of the Basic New Car Warranty and the one year Replacement Part Warranty, the Navigation System Exchange Program provides for replacement of a defective navigation assembly and/or display screen with an exchange unit from the manufacturer. The manufacturer will supply an exchange unit, or a new unit in the case of a "New" and "In-stock" vehicle. Vehicles that have been placed in demo service should use exchange units only.

NOTE: DO NOT disassemble a Navigation Assembly to retrieve a lodged DVD prior to returning to the manufacturer. See SECTION 8.4.9.4 for the policy on returning the DVD to the customer.

Genuine Subaru navigation systems are manufactured by Kenwood Corporation and Fujitsu Ten Corporation. In the event a navigation unit or display screen requires an exchange, it is not necessary to remove the unit from the vehicle. The procedures listed below must be followed:

The defective unit should remain in the vehicle until the exchange unit is installed.

The applicable Service Center should be contacted, preferably through their website or by faxing a legible copy of the Exchange Request Form.

The Kenwood Corporation may be contacted through their website or by faxing a legible copy of the Kenwood Exchange Form (Section 17.9). The on-line Exchange Form is found in Subarunet, under Service, then Forms. Service Center is open from 9 AM - 5:30 PM Pacific Time. Requests arriving after 2:00 PM PST are processed the following business day.

Kenwood Service Center

KENWOOD CORPORATION
ON-LINE EXCHANGE FORM	FAX TELEPHONE	SERVICE CENTER TELEPHONE
www.fthgroupinc.com	1-626-333-2407	1-626-333-2435

NOTE: Activation of all XM subscription based services is the responsibility of the vehicle owner.

Fujitsu Ten Service Center

FUJITSU TEN
E-MAIL ADDRESS	FAX TELEPHONE	SERVICE CENTER TELEPHONE
ftenservice@lao.ten.fujitsu.com	1-800-438-5410	1-800-237-5413

There may be some circumstances when only a SD (memory) card may need to be exchanged. The complete process for this exchange measure is documented in Subaru Service Bulletin number 15-155-12R.

NOTE: In the event the vehicle is "New" and "In-stock", indicate this on the exchange form. A new unit will be supplied rather than an exchange unit.

Kenwood or Fujitsu Ten will either ship an exchange unit or reject the request by the next business day.
Upon acceptance of the Exchange Request, Kenwood or Fujitsu Ten will ship the exchange unit directly to the dealer via second day air. Documentation shipped with the unit will include an order number or an RMA Number (Kenwood) or an Exchange Number (Fujitsu Ten). It is required that these numbers are provided upon claim submission.

KENWOOD EXCHANGE NUMBER EXAMPLE... (RMA #)... 0000(0)

FUJITSU TEN EXCHANGE/ CLAIM ID NUMBER EXAMPLE... 2YB000000

If the exchange is rejected, Kenwood or Fujitsu Ten will promptly notify the dealer of reason for rejection. Kenwood or Fujitsu Ten may reject the request if the Exchange Request Form has not been properly and legibly completed.
The dealer must return the failed component to Kenwood or Fujitsu Ten in the same approved packaging that the exchange unit arrived in. A hard copy of the printout from the on-line order or the Exchange Request Form must be included in the core return package. Return freight charges may be claimed as sublet, provided the repair was per formed under the terms of the Basic New Car Warranty. Copies of the freight invoice should be attached to the repair order.

If replacement DVD(s) are supplied with the exchange, the original navigation DVD(s)s must accompany the returned unit or a charge will be incurred.

Failure to use proper packaging could result in a "charge back" for the cost of the exchange unit and shipping.

If the exchange component has not been installed or returned to Kenwood or Fujitsu Ten within 30 days from the receipt of the exchange unit, the dealer will receive a "charge back" for the cost of the exchange unit and/or the SD Card with shipping.

NAVIGATION SYSTEM EXCHANGE PROGRAM

DESCRIPTION	MANUFACTURER	PART NUMBER
Legacy/Outback Navigation & Audio Complete Head Unit (AVN) (Pre-production vehicles prior to 4-21-11)	Kenwood	86271AJ60A
Legacy/Outback Navigation & Audio Complete Head Unit (Production as of 4-21-11)	Kenwood	86271AJ60B
Tribeca Navigation Unit	Kenwood	86271XA00A
Tribeca Navigation Display	Kenwood	86281XA05B
WRX/STi Audio & Navigation Unit Assembly w/ XM built-in Face Plate ID No. FW602US	Fujitsu Ten	86271FG600/601 Navigation with SD Card SD Card Part No. 86283FG600
Impreza Audio & Navigation Unit Assembly w/ XM built-in Face Plate ID No. FM601US	Fujitsu Ten	86271FJ600/601 Navigation with SD Card SD Card Part No. 86283FJ600
Forester Audio & Navigation Unit Assembly w/ XM built-in Face Plate ID No. FP606US	Fujitsu Ten	86271SC600/601 Navigation with SD Card SD Card Part No. 86283SC600
Impreza/Forester Portable Navigation Device	Fujitsu Ten (Tom Tom)	H001SSC820

8.4.9.4. RETURN OF LODGED CD/DVD(S)

In the event a DVD/ CD(s) becomes lodged in the In-Dash CD Changer, Rear Seat

Entertainment Unit or Navigation Assembly, do not disassemble the unit to retrieve the DVD/ CD(s). Please use the following procedure:

Follow the normal exchange procedures for requesting a replacement unit. In the case of Navigation DVDs, notify the manufacturer at the time the exchange unit is requested that the DVD is lodged in the unit. A new DVD will be supplied with the exchange unit.
For all DVD/CD(s) other than Navigation DVDs, record a daytime telephone number where the customer can be reached and retain in customer's file.
Remove the defective unit from the vehicle and return it to the manufacturer. DVD/CD(s) that have been successfully removed by the manufacturer will be returned directly to the dealer within 10 calendar days. It is the dealer's responsibility to notify the customer when the DVD/CD(s) are returned.

In the event a DVD/ CD(s) has been damaged (except Navigation DVDs), the manufacturer will reimburse the customer through the dealer at $15.00 per damaged CD or $20.00 per damaged DVD. Panasonic will forward a check for this reimbursement to the dealer. The dealer must in turn reimburse the customer. Only commercially produced DVD/ CD(s) can be included in the reimbursement program.

8.4.9.5. SATELLITE RADIO EXCHANGE PROGRAM

Within the terms of the Basic New Car Warranty, and the one year Replacement Part Warranty, the Satellite Radio Exchange Program provides for replacement of a defective control module with an exchange module from the manufacturer. The manufacturer will supply an exchange unit, or a new unit in the case of a "New" and "In-stock" vehicle.

Genuine Subaru Satellite Radio Accessories are manufactured by Clarion. In the event the control module requires an exchange, it is not necessary to remove the unit from the vehicle.

The procedures listed below should be followed:

The defective module should remain in the vehicle until the exchange unit is installed.

The Clarion Service Center should be contacted. The Service Center is open from 8 AM - 6 PM Eastern Time:

Clarion Service Center

CLARION
1-800-347-8933

NOTE: Activation of all XM subscription based services is the responsibility of the vehicle owner

Fujitsu Ten Service Center

FUJITSU TEN
E-MAIL ADDRESS	FAX TELEPHONE	SERVICE CENTER TELEPHONE
ftenservice@lao.ten.fujitsu.com	1-800-438-5410	1-800-237-5413

Vehicles that have been placed in demo service should use exchange units only.

Replacement of the control module with a new unit, other than units supplied through the exchange program, requires authorization from Subaru of America, Inc. Dealer Claims Specialist. An authorization code will be provided and must be included upon claim submission.

Provide the Service Center with the following information:
Dealer Code

Dealer Name and Address

VIN - All 17 Characters

Vehicle Year

Vehicle Model

Date of Vehicle Sale

Vehicle Mileage

Subaru Part Number

Customer Complaint

Customer Last Name

At this time, the Service Center will issue an exchange number. It is required that this number be provided upon claim submission.

Clarion Exchange Number Example....(ERS#)... 0000000001

Fujitsu Ten Exchange/Claim Id Number Example ... 2YB000000

An exchange module along with an exchange form will be shipped within 72 hours. If the exchange module is not received within 5 days, call the Service Center. Provide the operator with the exchange number when making inquiries.

Install the exchange unit as soon as possible upon receipt. Return the defective module to the manufacturer within 30 days. Return freight charges may be claimed as sublet, provided the repair was performed under the terms of the Basic New Car Warranty. Copies of the freight invoice should be attached to the repair order.

If the exchange unit has not been installed or the failed module returned within 30 days, contact the Service Center. Reference the exchange number and explain the circumstances causing the delay. An extension will be granted or the dealer will be instructed to return the exchange unit. Failure to comply will result in a "charge back" to the dealer for the cost of the exchange unit.

NOTE: Activation of all subscription based services is the responsibility of the vehicle owner.

SATELLITE RADIO EXCHANGE PROGRAM

DESCRIPTION	MANUFACTURER	PART NUMBER
Legacy/Outback Sirius Satellite Tuner Module	Clarion	H621SFG021
Forester/Impreza Sirius Satellite Tuner Module	Clarion	H621SFG020
Legacy/Outback/Impreza/Forester XM Satellite Tuner Module	Clarion	H621SXA120
Tribeca XM Satellite Tuner Module	Clarion	H621SXA010
Legacy/Outback XM Satellite Tuner Module	Clarion	86241AJ01A
WRX Navigation Satellite Tuner Module	Clarion	86241FG001
WRX/STi Audio & Navigation Unit Assembly w/ XM built-in Face Plate ID No. FW602US	Fujitsu Ten	86271FG600/601 Audio with SD Card SD Card Part No. 86283FG600
Impreza Audio & Navigation Unit Assembly w/ XM built-in Face Plate ID No. FM601US	Fujitsu Ten	86271FJ600/601 Audio with SD Card SD Card Part No. 86283FJ600
Forester Audio & Navigation Unit Assembly w/ XM built-in Face Plate ID No. FP606US	Fujitsu Ten	86271SC600/601 Audio with SD Card Exchange SD Card Part No. 86283SC600

SIRIUS XM WARRANTY EXCHANGE PROCESS

If you need to perform a warranty exchange on any radio that is factory equipped with satellite radio, please follow the below instructions. Going through the below process will ensure the any fees for the new radio is waived and will ensure your customer continues to receive their satellite radio programming without any interruption of service.

Step 1. Call SiriusXM Dealer Support at 1-800-852-9696 and let the agent know you are doing a warranty exchange on a Subaru vehicle.
Step 2. Provide the agent with the old Radio ID and ask them to transfer the service on this radio to the new Radio ID. Confirm with the agent that the old Radio ID has been deactivated.
(To find the Radio ID, go into satellite radio mode and tune to channel "0", the Radio ID will display for you, it will be 8 alpha-numeric characters long).
Step 3. Confirm which services you are transferring e.g. Audio only or Audio and Traffic.
Step 4. Ask the SXM Dealer support agent to send an activation signal to the new radio and confirm the radio is working. Dealers can also perform a signal refresh if necessary by entering in the Radio ID into the following url. www.siriusxm.com/oemrefresh

NOTE: If the unit is inoperative, call SiriusXM for assistance in identifying the existing radio ID number

8.4.9.6 POWER AMPLIFIER EXCHANGE PROGRAM

Within the terms of the Basic New Car Warranty and the one year Replacement Part Warranty, the Power Amplifier Exchange Program provides for replacement of a defective amplifier with an exchange unit. All amplifiers provided through the exchange program are new units. If an exchange unit is not available from Harmon Becker, immediately contact a Subaru of America Inc. Dealer Claims Specialist at 1-866-SUBARU2. An authorization code will be provided and must be included upon claim submission.

Genuine Subaru amplifier units are manufactured by Harman Becker. In the event an amplifier assembly requires an exchange, it is not necessary to remove the unit from the vehicle. The procedures listed below should be followed:

The defective unit should remain in the vehicle until the exchange unit is installed.
The applicable Service Center should be contacted. Harman Becker Service Center is open from 8 AM to 8 PM Eastern Time.
Harman Becker Service

Harman Becker

1-800-448-0944
Provide the Service Center with the following information:
Dealer Code

Dealer Name and Address

VIN - All 17 Characters

Date of Vehicle Sale

Vehicle Mileage

Caller's Name and Telephone Number

Claim Number

Chassis Model Number, ID Code and/or the Subaru Part Number

Customer Complaint

Customer Last Name

At this time, the Service Center will issue an exchange number. It is required that this number be provided upon claim submission.

Harman Becker Exchange Number Example...RA999999

An exchange unit along with an exchange form and return shipping label will be shipped within 48 hours. If the exchange unit is not received within 5 days, call the Service Center.

Provide the operator with the exchange number when making inquiries.

Harman Becker
1-800-448-0944

Install the exchange unit as soon as possible upon receipt. Return the defective unit to the manufacturer within 30 days. All exchange units have return shipping labels included and should be returned in the same packaging the exchange unit arrived in.

If the exchange unit has not been installed or the failed unit returned within 30 days, contact the Service Center. Reference the exchange number and explain the circumstances causing the delay. An extension will be granted or the dealer will be instructed to return the exchange unit.

Failure to comply will result in a "charge back" to the dealer for the cost of the exchange unit.

POWER AMPLIFIER EXCHANGE PROGRAM

DESCRIPTION	MANUFACTURER	PART NUMBER
Legacy Power Amplifier Assembly (Base Models)	Harman Kardon	86221AJ20A
Legacy Power Amplifier Assembly (Limited Models)	Harman Kardon	86221AJ21A
Tribeca Power Amplifier Assembly (Limited and Touring Models)	Harmon Kardon	86221XA20A

11.2.10 AUDIO COMPONENT OUT-OF-WARRANTY EXCHANGE/REPAIR PROGRAM

Vehicles outside the terms of the New Car Basic or Parts Warranties may utilize the Audio Exchange/Repair Program which is to be referenced as an "Out-of Warranty Exchange Program". Subaru Added Security Gold Plus customers are entitled to this "out-of-warranty" exchange program when the failure meets the terms of the Agreement.

The out-of-warranty exchange program is intended to enhance customer satisfaction by providing a prompt exchange with a quality factory serviced audio unit which has been refurbished to the highest standards.

All out-of-warranty orders will be subject to availability. In case of low stock, "in-warranty" orders will take priority over "out-of-warranty" orders. In general, this program is for internal failures and does not include exchanges for damage (spilled liquid, scratches, etc.) Speak with the manufacturer to determine exchange eligibility.

Out of Warranty Exchange Program procedures are outlined below. Please have the following information available when contacting the Service Center.

Dealer Code

Dealer Name and Address

VIN - All 17 Characters

Date of Vehicle Sale

Vehicle Mileage

Caller's Name and Telephone Number

Claim Number

Chassis Model Number, ID Code and/or the Subaru Part Number (Clarion requires the front faceplate ID Number)

Customer Complaint

Customer Last Name

Clarion: 1-800-347-8933

The program includes 2002 and later model years based on availability
Exchange cores will be shipped UPS Ground within 72 hours.
Clarion offers a 1 year manufacturer's warranty on these exchange units.
Clarion will invoice the dealer for the cost of the exchange unit.
Shipping charges for return of the core is the responsibility of the dealership.
Cores must be returned to Clarion within 30 days
Delinquent cores will be invoiced to SOA who in turn will issue a debit to the dealership
There will be a restocking fee of 20% for all unused returned cores. Dealers will be invoiced by Clarion and are to make payment directly to Clarion for this fee.

Panasonic: 1-800-228-0473

The program includes 2002 and later model years based on availability
Exchange cores will be shipped UPS Ground within 72 hours
Panasonic offers a 1 year manufacturer's warranty on these exchange units.
Dealers will be invoiced by Panasonic for the cost of the exchange unit
Payments are to be made directly to Panasonic
Shipping charges for return of the core is the responsibility of the dealership
Cores must be returned to Panasonic within 30 days

Kenwood: 1-626-333-2435

NOTE: Kenwood does not offer an "Out of Warranty" exchange program; however, they do offer an "Out of Warranty" repair program.

The Kenwood Service Center should be contacted preferably through their web-site www.fthgroupinc.com
The dealer places the repair request with the Kenwood Service Center and pays a minimum analysis and shipping fee.
The dealer removes the unit from the vehicle and sends it to the Kenwood Service Center for repair.
The Kenwood Service Center analyzes the unit and informs the dealer of additional repair costs. Repair costs will vary depending on the condition of the unit.
If the customer does not agree to additional costs, the unit is returned to the dealer "as is" with no additional charges.

Kenwood: 1-626-333-2435 (continued)

If the customer agrees to the repair, Kenwood invoices the dealer and payments are to be made by the dealer directly to Kenwood.
The Kenwood Service Center repairs the unit and returns it to the dealer.

Fujitsu Ten 1-800-237-5413

The program includes 2010 and later model years based on availability
Exchange cores will be shipped UPS Ground or 2nd Day Air within 72 hrs.
Fujitsu Ten offers a 1 yr. manufacturer's warranty on these exchange units
Fujitsu Ten will invoice the dealer for the cost of the exchange unit
Shipping charges for return of the core is the responsibility of the dealership
Cores must be returned to Fujitsu Ten within 30 days
Delinquent cores will be invoiced to SOA who in turn will debit the dealership
There will be a restocking fee of 20% for all unused returned cores. Dealers will be invoiced by Fujitsu Ten and are to make payment directly to Fujitsu Ten for this fee.