15 BLUETOOTH Information (SUSTIPS 1212-05)

WARNING: This page is about the Outback Base, Automatic CVT Trans, which is a different variant/trim than selected.

Publication date: 2012-12-01
Reference number: SUSTIPS 1212-05

15 BLUETOOTH INFORMATION

TECHNICAL INFORMATION TECH TIPS

Reference Number(s): SUSTIPS 1212-05, Date of Issue: December 01, 2012

SUBARU:

All Models

SERVICE INFORMATION

Should you encounter a customer concern of trouble pairing their phone to either a new or exchange audio unit, make sure the phone has been "authorized to pair with an audio system as shown below. Often limes, a customer may miss a screen showing this message "Authorization Request". This screen disappears very quickly and should be checked if you encounter pairing issues. The photo below of this screen shows an Android phone.

Currently, the iPhone® does not transfer phone books to Subaru audio/navigation units. Any concern in this, area is simply one of compatibility. Another concern a customer may experience is a variation in the length of time the message "Transferring the phone book. Please wait for a moment" appears. There have been some cases where the customer believes a system freeze-up has occurred due to the time the message was displayed. The two most common causes for this are background functions of the audio/navigation system operating at the same time and performing certain functions simultaneously to the phone book loading. Trying to activate additional functions during this time will merely compound the condition by drawing down system resource's even further. If the message Transferring the phone book. Please wait a moment" remains on, it is best to let the process complete or time out and a "Transfer failed" message appears before attempting to activate other system features. The other common cause of an extended "Transferring the phone book. Please wait a moment" message is similar to the above information where the customer's phone is waiting for permission to be given by the user to allow the transfer of this information. Again, this message may appear very quickly on the phone screen and the user may miss it if they are not expecting it. By giving the phone permission to transfer the requested information, the amount of time to transfer the phone book should be reduced. Please see the screen shots below for what these messages look like on the audio unit display.