Tech Tips September 2016 (TIPS0916)

TECH TIPS SEPTEMBER 2016

TECHNICAL SERVICE BULLETIN

15 2017MY FORESTER TELEMATICS FUSE CHANGE INFORMATION

The Techline has received a number of calls concerning vehicles with inoperative Telematics systems. A significant number of these vehicles were involved with retailer trades which may have resulted in an incomplete PDI at the original retailer. The associated claim details often described a missing Telematics fuse as the cause of failure. Reports have also been received on both Impreza and Crosstrek. For 2017MY Forester, both the amperage rating and location of the Telematics fuse found in the under-hood (M/B) fuse box have been changed. The system now utilizes a 10A fuse (vs. 20A in 2016MY). This change may also be causing some of the confusion as the PDI fuse is also 10A. In conclusion, it appears the 10A Telematics fuse may be getting confused with the 10A PDI fuse and removed in error but not replaced when the correct (PDI) fuse is identified and removed.

For Forester models, the Telematics fuse location changes are shown in the photos below. Reference photos are also provided for 2016MY Impreza, Crosstrek and 2017MY WRX (WRX uses a 20A Telematics fuse). The Forester's PDI fuse location is unchanged. If the Telematics fuse is found to be missing during the prep for sale PDI, install a 10A fuse as shown in the photos below and always  confirm proper system operation before delivery. Please review this area with all your PDI Technicians, Get-Ready Personnel, and anyone else who routinely moves or removes fuses prior to test drives and / or vehicle delivery.

15 KEYLESS ACCESS WITH PUSH BUTTON START VEHICLES - ERRATIC BEEPING WHEN ENTERING THE VEHICLE

If when unlocking a Keyless Access with Push Button start vehicle using the exterior door handle feature and you receive 2 beeps repeated 5 times, a quick review of the BIU data will likely show the cause. Figure 1  shows the two items to monitor depending on which front door is being used to duplicate the issue.

Figure 1: BIU Data PIDs to monitor 

While monitoring the data, unlock from the door handle that is used when the issue occurs. If the lock status remains ON, the BIU is not receiving the signal that the door successfully unlocked. This results in repeated attempts at unlocking the door and the repeated beeping. Once verified, refer to the applicable Service Manual and diagnose the circuit according the wiring diagram and component testing procedures.

15 LONG RANGE REMOTE START FAQ

1. What vehicles is this available for?
   • The Following Pushbutton-Start vehicles: Legacy/Outback 2015-2017, Forester 2014-2017 
2. Does the vehicle need standard RES to upgrade to the long range RES?
   • No previous installations or accessories are required. 
3. Since the remotes come already programmed to the module, can you replace remotes? If so what is the program process?
   • The remotes can be replaced with replacement kit H001SSG460. Instructions are included. 
4. Can remotes be added if the customer would like more?
   • The RES system can accept up to eight (8) remotes. 
5. Is there an option to change the 15-minute run time?
   • Yes, this is explained in the Owner's Information Card which is put in the glove box after each installation. 
6. Will both the standard RES and long range operate if equipped?
   • Yes, the standard remote will activate and deactivate the RES ECU, but will not operate the long range ECU. The long range fob will only operate the long range RES. 
7. Does the long range RES lock the car?
   • No it does not lock the doors. In fact, if you attempt to activate the long range RES after shutting off the car normally and don't lock the doors, the system will not be active for thirty seconds. If you lock the doors with the remote, the system will be operable right away. 
8. If you install the long range kit and the vehicle is a no start, check F/B fuse No.7. If you do not follow the instructions and do not disconnect the battery, this fuse can be compromised.