Check Connection Between Smartphone And Module
DIAGNOSTIC PROCEDURE
| Step | Check | Yes | No |
|---|---|---|---|
| 1 CHECK COMPATIBILITY OF SMARTPHONE. Check that the customer's smartphone is compatible with the system.
|
Is it compatible? | Go to step 2. | The smartphone is not compatible: therefore, it does not work with the system. |
| 2 ACTIVATION OF APP. Check the SUBARU STARLINK app of the smartphone. |
Is it installed? | Go to step 4. | Go to step 3. |
| 3 INSTALLATION OF APP. Install SUBARU STARLINK app to smartphone. |
Is installation successful? | Go to step 4. | Reboot the smartphone, and install the SUBARU STARLINK. |
| 4 ACTIVATION OF APP. Activate SUBARU STARLINK app. |
Is SUBARU STARLINK app activated? | Go to step 5. | Reinstall the app and activate it. If you still fail to activate it, the smartphone may be defective. |
| 5 CHECK BLUETOOTH CONNECTION.
NOTE:
For a 6.2-inch iPhone model (with USB connection): Go to step 6.
Confirm the Bluetooth connection with the unit. |
Is Bluetooth connection established? | Go to step 7. | Check that the unit can connect with other smartphones. If successful, the smartphone may be defective. If the unit cannot communicate with other smartphones, replace the audio or navigation unit. < Ref. to AUDIO . > |
| 6 CHECK USB (FOR A 6.2-INCH IPHONE MODEL). Check that the USB cable is connected to the unit. |
Is USB connection successful? | Go to step 7. | Check that the unit can connect with other smartphones. If successful, the smartphone may be defective. If the unit cannot communicate with other smartphones, replace the audio or navigation unit. < Ref. to AUDIO . > |
7 REBOOT THE SMARTPHONE.
|
Is it operating normally? | The system has returned to a normal condition at this time. Reproduce the failure, and then perform the diagnosis again. | Go to step 8. |
| 8 CHECK POWER SUPPLY. Turn the ignition to OFF → ACC ON. |
Is it operating normally? | The system has returned to a normal condition at this time. Reproduce the failure, and then perform the diagnosis again. | Go to step 9. |
| 9 DELETE CACHE INFORMATION OF UNIT. Delete cache information of the unit. Refer to the Notes in the margin. |
Is it operating normally? | Cache information temporary stored in the unit was corrupted. Currently, it is normal. | Perform the procedures described on "Check SUBARU STARLINK service". < Ref. to CHECK SUBARU STARLINK SERVICE , INSPECTION, Diagnostics with Phenomenon. > |
NOTE:
- 7-inch display
- Select SUBARU STARLINK from the APPS screen.
- On the SUBARU STARLINK display (including an error message screen), press and hold the right bottom corner of the screen for 30 seconds or more.
- Lift your finger off the screen. If the message [Select Audio Source] appears when you lift your finger off the screen, the cache information is successfully deleted.
- 6.2-inch display
- Press the HOME button to display the HOME screen.
- Press the SETTINGS key to display the SETTINGS screen. (The most recent set entry is displayed.)
- Press the Settings General key to display the Settings General screen.
- Press the System Software key to display the System Software screen.
- Press the Delete key, and press OK on the confirmation message display. Then the cache information is successfully deleted.