Heater Control Assembly-Design Change (10-95-19)

Publication date: 2019-09-26
Reference number: 10-95-19

HEATER CONTROL ASSEMBLY-DESIGN CHANGE

TECHNICAL SERVICE BULLETIN

Reference Number(s): 10-95-19, Date of Issue: September 26, 2019

SUBARU:

2019 Forester

APPLICABILITY

2019MY Forester

INTRODUCTION

This bulletin announces availability of new heater control panels assemblies with revised operating logic. Previously, when A/C cut-off control was activated (e.g. under full acceleration), the air inlet mode would be switched from inside (recirculation) to "fresh" and allow outside (fresh) air to enter the cabin. This is considered normal and intended operation, consistent with the design of the system. However, in the interest of customer satisfaction, these new control panels retain the selected air inlet mode regardless of a/c cut-off control status (off or on).

PRODUCTION CHANGE INFORMATION

This bulletin will be updated with the starting VINs for these new control panels when they become available.

PART INFORMATION

REMINDER: Always order the most up-to-date replacement parts based on the specific VIN being repaired.

Description	Part Number
HEATER CONTROL ASSEMBLY	72311SJ041
	72311SJ051
	72311SJ201
	72311SJ211
	72311SJ451
	72311SJ651

CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.

SERVICE PROCEDURE/INFORMATION

REMINDER: Customer satisfaction and retention starts with performing quality repairs.

The service procedures for replacing the heater control assembly remain unchanged. Always refer to the applicable Service Manual and review the full requirements of the repair being performed. The Service Manual procedures contain information critical to performing an effective repair the first time and every time. This includes but is not limited to: important SAFETY precautions, proper inspection criteria, necessary special tools, required processes and related one-time-use parts needed for a complete and lasting repair.

WARRANTY/CLAIM INFORMATION

For vehicles within the Basic New Car Limited Warranty period or covered by an active Subaru Added Security Classic or Gold plan, this repair may be submitted using the following claim information:

Labor Description	Labor Operation #	Labor Time	Fail Code
MODE CONTROL SWITCH ASSEMBLY	B712-001	0.6	SFR-43

IMPORTANT REMINDERS:

SOA strongly discourages the printing and/or local storage of service information as previously released information and electronic publications may be updated at any time.
Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
Always refer to STIS for the latest service information before performing any repairs.