Check SUBARU STARLINK Service

Probable cause:

Smartphone malfunction, influence by radio wave condition, influence by STARLINK service side, unit body malfunction

CAUTION: Before performing diagnosis, refer to "CAUTION" in "General Description". Refer to COCKPIT CONTROL (DIAGNOSTICS)>General Description>CAUTION .

CHECK SMARTPHONE .
Check the smartphone connection.

Can the smartphone connect the Internet?

Yes : Go to 4.

No : Go to 2.
CHECK RADIO WAVE CONDITION .
Move to a location where the radio wave condition is good, and confirm the connection.

Can the smartphone connect the Internet?

Yes : Go to 4.

No : Go to 3.
CHECK RADIO WAVE CONDITION .
Communication network gets busy at times even in a good radio wave location. In this case, wait for some time and then try again.

Can the smartphone connect the Internet?

Yes : Go to 4.

No : The smartphone may be defective.
CHECK SUBARU STARLINK .
Check service provision status with SUBARU STARLIN

Is there any problem in the service provision status?

Yes : Try to connect after the problem in service provision is solved.

No : Go to 5.
CHECK SOFTWARE VERSION .
Check the firmware of the cockpit control module.

Is the firmware the latest?

Yes : Replace the cockpit control module. Refer to ENTERTAINMENT & MONITORING>COCKPIT DISPLAY .

No : Update the firmware to the latest and reproduce the failure, and then perform the diagnosis again.