Check Connection Between Smartphone And Unit

Probable cause :

Smartphone malfunction, unit body malfunction

CAUTION: Before performing diagnosis, refer to "CAUTION" in "General Description" . Ref. to COCKPIT CONTROL (DIAGNOSTICS)>GENERAL DESCRIPTION>CAUTION .

CHECK TIME SETTING IN COCKPIT CONTROL MODULE .
Check that the time is set correctly with Setting>General>Clock screen.

Is the time set correctly?

Yes: Go to 2.

No: Set the time correctly.
CHECK COMPATIBILITY OF SMARTPHONE .
Check that the customer's smartphone is compatible with the system.

NOTE: For supported standards, refer to owner's manual.

Is it compatible?

Yes: Go to 3.

No: The smartphone is not compatible; therefore, it does not work with the system.
ACTIVATION OF APP .
Check the SUBARU STARLINK app of the smartphone.

Is it installed?

Yes: Go to 5.

No: Go to 4.
INSTALLATION OF APP .
Install SUBARU STARLINK app to smartphone.

Is installation successful?

Yes: Go to 5.

No: Reboot the smartphone, and install the SUBARU STARLINK.
CHECK SOFTWARE VERSION .
Check the firmware of the cockpit control module.

Is the firmware the latest?

Yes: Go to 6.

No: Update the firmware to the latest and reproduce the failure, and then perform the diagnosis again.
ACTIVATION OF APP .
Activate SUBARU STARLINK app.

Is SUBARU STARLINK app activated?

Yes: Go to 7.

No: Reinstall the app and activate it. If you still fail to activate it, the smartphone may be defective.
CHECK Bluetooth>CONNECTION .
Confirm the Bluetooth connection with the unit.

Is Bluetooth connection established?

Yes: Go to 8.

No: Perform "Bluetooth connection cannot be established" in Diagnostics with Phenomenon. Ref. to COCKPIT CONTROL (DIAGNOSTICS)>DIAGNOSTICS WITH PHENOMENON>INSPECTION>BLUETOOTH CONNECTION CANNOT BE ESTABLISHED .
CHECK POWER SUPPLY .
Turn the ignition switch OFF → ON.

Is it operating normally?

Yes: The system has returned to a normal condition at this time. Reproduce the failure, and then perform the diagnosis again.

No: Go to 9.
CHECK SMARTPHONE .
Check the smartphone connection.

Can the smartphone connect the Internet?

Yes: Go to 12.

No: Go to 10.
CHECK RADIO WAVE CONDITION .
Move to a location where the radio wave condition is good, and confirm the connection.

Can the smartphone connect the Internet?

Yes: Go to 12.

No: Go to 11.
CHECK RADIO WAVE CONDITION .
Communication network gets busy at times even in a good radio wave location. In this case, wait for some time and then try again.

Can the smartphone connect the Internet?

Yes: Go to 12.

No: The smartphone may be defective.
CHECK SUBARU STARLINK .
Check service provision status with SUBARU STARLINK.

Is there any problem in the service provision status?

Yes: Try to connect after the problem in service provision is solved.

No: Go to 13.
REBOOT THE SMARTPHONE .
1. Reboot the smartphone.
2. Reinstall the SUBARU STARLINK app.
Is it operating normally?

Yes: The system has returned to a normal condition at this time. Reproduce the failure, and then perform the diagnosis again.

No: Go to 14.
DELETE CACHE INFORMATION OF THE UNIT .
Delete cache information of the unit.
NOTE:
1. Select SUBARU STARLINK from the APPS screen .
2. On the SUBARU STARLINK display (including an error message screen), press and hold the right bottom corner of the screen for 30 seconds or more .
3. Lift your finger off the screen. If the message [Select Audio Source] appears when you lift your finger off the screen, the cache information is successfully deleted .
Is it operating normally?

Yes: Cache information temporary stored in the unit was corrupted. Currently, it is normal.

No: Replace the cockpit control module. Ref. to ENTERTAINMENT & MONITORING>COCKPIT DISPLAY .