Symptom Chart: Notes

WARNING: This page is about a different variant/trim than selected.

Diagnostics in this article assume a certain skill level and knowledge of Ford-specific diagnostic practices. REFER to: Diagnostic Methods

In most circumstances the PCM sets a DTC to help guide with diagnostics. Refer to the DTC Chart before using the Symptom Chart. The Condition column lists the vehicle condition. The Possible Sources column lists a detailed vehicle condition. The Action column lists the action to be performed to determine the cause of the condition. Each action lists the components that can cause the system and the individual components in that system. The components are listed in order of disassembly. Use the list of components and the required action to focus on disassembly inspections for the root cause of the concern.

Symptom	Possible Sources	Action
The power transfer unit makes noise	Tire inflation pressure Tire and wheel size Fluid level Internal components	MAKE SURE all tires and wheels are the same size and brand and the inflation pressures are correct. FILL with the correct type and amount of lubricant. OPERATE the vehicle in all gears. If there is noise in the transmission in NEUTRAL, or in some gears and not in others, REPAIR the transmission. REFER to: Automatic Transmission - 3.0L EcoBoost . If there is noise in all gears, INSTALL a new power transfer unit. REFER to: Power Transfer Unit
Leaking fluid from the power transfer unit vent	Power transfer unit is over filled	CHECK power transfer unit fluid level. REFER to: Power Transfer Unit Fluid Level Check
Leaking automatic transmission fluid	Power transfer unit intermediate shaft seal Power transfer unit compression seal	REFER to Analysis of Leakage
Leaking gear lubricant from the seals	The power transfer unit vent is plugged (located on top of the power transfer unit) Damaged power transfer unit input shaft seal Damaged power transfer unit rear seal Damaged power transfer unit intermediate shaft seal	INSTALL a new power transfer unit vent. REFER to: Power Transfer Unit Vent REPLACE leaking power transfer unit input shaft seal. REFER to: Power Transfer Unit Input Shaft Seal REPLACE leaking power transfer unit rear seal. REFER to: Power Transfer Unit Rear Seal REPLACE leaking power transfer unit intermediate shaft seal. REFER to: Intermediate Shaft Seal
Vehicle has no or inadequate torque at rear wheels	Rear axle Power transfer unit mechanical failure	CHECK rear drive axle for damage. REFER to: Rear Drive Axle and Differential 3.0L EcoBoost CHECK power transfer unit for damage. REFER to: Power Transfer Unit
Vehicle binds in a turn or resists turning/pulsates or shudders in a straight line	Wheels/tires Brake system Wheel bearings Halfshafts ABS system	CHECK wheels and tires for damage. REFER to: Wheels and Tires CHECK brake system for damage. REFER to: Brake System CHECK suspension system for damage. REFER to: Suspension System CHECK front halfshafts for damage. REFER to: Front Drive Halfshafts CHECK ABS for damage. REFER to: ANTI-LOCK BRAKE SYSTEM (ABS) AND STABILITY CONTROL
Loss of AWD function or partial AWD function	Power transfer unit overheating	INSPECT the duct that cools the power transfer unit sump is free and clear of debris.

NOTE: Inspection of the seal's mating journal should be performed every time a seal is replaced. The mating part/journal should be replaced if it has any of the following conditions: Radial wear groove that is felt by running a finger nail across where the seal lip runs. Scratches, pitting, galling, nicks or other shaft damage under or near where the seal lip runs. Discoloration or coked oil on the shaft where the seal lip runs. Shaft corrosion under or near where the seal lip runs. Sharp edges or burrs on the shaft lead in chamfer. NEVER use emery cloth on journal finishes, replace the part.